AUTOMATIC PET FEEDER
PTM-801 Dual tray-5L-2.4G Wifi Version
ABOUT FEEDING
No grain, stuck grain
1. Please check if the remaining food is sufficient
2. Please make sure that the grain outlet is not too full, in this case, you can reduce the number of servings of grain
3. After the grain jam, please clean up the grain bucket to ensure that the phenomenon of grain jamming is lifted before normal use.
Does not work when connected to the power supply
1. Please check if the power plug is properly connected
2. Whether the machine plug is reliably connected or whether the power indicator lights up normally.
The feeder shows "offline"
1. Please check whether your own cell phone network is connected properly
2. Please check the distance of the feeder from the home router, do not exceed 10 meters, and try not to separate the wall in between
3. If the feeder is disconnected, please don't worry, the machine will reconnect after a while. Even if the network is disconnected, the chip has a memory storage function, so the feeding plan will go on as usual.
Can this be used for wet pet food?
A: The machine only works with dry food.
Can it work for larger dogs?
This would be more suited for small or medium pets.
How many pounds of dry pet food can it hold?
This Automatic Cat Feeder can hold 5 liters of dry food, it is suitable for cats and small dogs.
Will this feeder work with larger kibble sizes?
The grain size applicable to our products is 4-18mm / 0.16-0.7inch in diameter, and please fill it with dry pet food only.
How much volume of each portion?
Each portion is about 8g≈0.28oz，which volume varies depending on the density of the food.
How many cups does it dispense a day?
1 portion is about 8g≈0.28oz. You can set up a feeding plan based on your pet's daily food intake.
How long will the desiccant bag work? Where I can buy the replacement?
Replace it every 2 weeks. You can buy the desiccant bag on Amazon.
Q&A
DEVICE & NETWORK
What should I do if I can't connect to the Internet?
1. Confirm whether it is visitor mode, please register an APP account to use it for the first time;
2. Make sure the network password is entered correctly;
3. Make sure the WiFi signal is good, and it is recommended that the distance should not exceed 10 meters to avoid poor network signal;
4. Make sure to use a 2.4GHz WiFi network, this product does not support a 5GHz WiFi network yet.
Searching for devices not available
If there is no network for a long time after power is on, it is possible that the device cannot be searched when the network is operated again, you need to reset the device, unlock it, and press and hold the feeder icon for about 5 seconds, the wifi indicator will go out to release the button, the WiFi indicator will flash, indicating successful reset.
Can it be used without WIFI?
The first startup requires WIFI connection settings, the feeder only supports 2.4GHz WIFI. It can not support 5GHz wifi.
How to reset the device?
Hold down the feed button for 5 seconds, the Wi-Fi indicator blinks quickly,and the reset succeeds.
Can it run on battery power only without the power plug, or is the battery only for backup in case the power goes out?
Yes, but it’s recommended to use them together, so that the feeder can continue to work during power failure or when the battery is dead.