What should I do if I can't connect to the Internet?

1. Make sure the device has been powered on;

2. Check if the network is stable;

3. Check whether the mobile phone WiFi and Bluetooth are authorized;

4. Check whether it is within the network coverage.

5. Try to reboot the router and wait 3 minutes to observe the status of the device;

6. Make sure the home Wi-Fi network is working well, or whether the Wi-Fi name, password, etc have been modified. If so, reset the device and add it again. (How to remove the device: Open Smartlife APP and enter the device control page, click '...' button on the top right and corner, click ‘Device Management’, then choose this device to remove.)

7. If you still can't connect to the network after trying the above methods, please send the virtual ID number(Tap the pencil icon in the upper right corner of the app interface to get inside the 'device information') of your device to the e-mail via fukumaru@hzdare.com, our staff will help you check the device working log to solve the related problems.

After the network abnormality causes the device to go offline, will the normal device automatically connect to the Internet?

After the network abnormality causes the device to go offline, the device will automatically restart twice. After restarting, the device will detect the surrounding network environment and reconnect to the network. If the device cannot detect the network after two restarts, please check the network server first, and then manually power off and restart the device.

Can it be used without WIFI?

The first startup requires WIFI connection settings, the feeder only supports 2.4GHz WIFI. It can not support 5GHz wifi.

What about stucking food?

1. Clean out the food and check whether the distribution impeller is installed correctly (whether the alignment mark is aligned).

2. Check whether the motor is abnormal: put your ears close to the machine to see if you can hear the rotating sound, or pour out the kibbles, take out the impeller, operate the devive, and see if the motor rotates.

When the battery is in use and without wired power, the light goes out, can it still produce food normally?

In the pure battery state, the device will automatically turn off the light in 30 seconds, and will automatically sleep after 3 minutes (at this time, the APP will display that the device is offline). This function is to prolong the battery life without affecting the normal grain output.

The APP shows that it is offline, can it still deliver food normally?

Set the feeding plan when the blue light is always on, and then you can feed normally offline or during sleep mode, but the feeding record is not displayed on the APP. After the device wakes up, the APP will display the previous feeding record.